Booking instructions help clients prepare properly

Clear communication before appointments is essential for a smooth client experience. When clients know exactly how to prepare for their service, both parties benefit: clients arrive ready and comfortable, while businesses can operate more efficiently without delays or complications.

2BookNow’s booking instructions feature allows you to provide clients with important information right at the moment they’re making a reservation. These instructions appear prominently during the booking process, ensuring clients see this crucial information before confirming their appointment.

You can customize instructions at two levels: general booking instructions that apply to all services, and service-specific instructions tailored to each offering. This flexibility allows you to communicate both universal policies and specialized preparation requirements.

For many businesses, booking instructions might include:

  • Arrival time recommendations (such as “Please arrive 10 minutes early to complete paperwork”)
  • Required documents or items to bring
  • Preparation guidelines (like “Wear comfortable clothing” or “Avoid eating 2 hours before appointment”)
  • Cancellation policies and associated fees
  • Parking information or location details
  • Payment methods accepted

These instructions help set clear expectations with clients before they arrive. By addressing common questions upfront, you reduce the need for back-and-forth communication and minimize the likelihood of misunderstandings.

Service-specific instructions entered in the “Service Notes” field in Service Detail, are included in booking confirmation emails, giving clients a convenient reference they can review before their appointment. This repeated exposure to important guidelines increases the chances that clients will properly prepare.

By utilizing booking instructions effectively, you create a more professional experience for your clients while streamlining operations for your business. Clear, upfront communication leads to better-prepared clients and more successful service delivery.