Flexible booking policies work for your business

Every business has unique operational requirements and client expectations. That’s why 2BookNow offers highly customizable booking policies that can be tailored to align perfectly with your business model.

Through the Booking Policy settings, you can configure essential parameters that govern how clients interact with your scheduling system:

  • Time slot intervals determine the granularity of your scheduling (15, 30, or 60 minutes), allowing you to balance precision with simplicity.
  • Minimum lead time settings prevent last-minute bookings that might be difficult to accommodate, with options ranging from no restriction to several months of advance notice.
  • Maximum future booking period controls how far in advance clients can schedule, helping manage your long-term calendar while accommodating both spontaneous and planning-oriented clients.
  • Minimum cancellation time settings let you specify how much advance notice clients must give when cancelling appointments (ranging from no restriction to several months).

You can further refine your booking experience by controlling client permissions. Toggle settings for cancellations and rescheduling determine whether clients can make these changes independently online or need to contact your staff directly. These options help you maintain appropriate oversight while potentially reducing administrative workload.

Additional policy settings like waitlist functionality, client address collection, and reminder notification timing provide even more customization opportunities. Each of these parameters can be adjusted to create the perfect balance between operational efficiency and client convenience.

When implementing your booking policies, 2BookNow ensures transparency by displaying relevant terms to clients during the booking process. This clarity sets appropriate expectations and reduces potential conflicts or misunderstandings.

Your booking policies aren’t static—they can evolve alongside your business. As you gain insights into client booking patterns or adjust your operational approach, you can easily update your policy settings to reflect these changes.